Legal notices and GCS

Legal notices and GCS

Publishing firm

Ixo Collections SAS

14, rue du Bois Guillaume,

91000 – ÉVRY-COURCOURONNES.

852 934 090 RCS ÉVRY

Contact: contact@ixo-collections.fr

Customer services: sav@ixo-collections.fr

Copyright: IXO Collections SAS

President and shareholder: Premium and Collectibles Trading Ltd

Director of publication: G.Duserre

Marketing and editorials: GRB conseils

Editor: Roland Jouandin

Design and art department: Laura Borée

Iconography: Archives & Collections

Not suitable for children under 14 years of age.

Contains small parts and accessories which could be swallowed. Keep this information for further use.

1 Scope of application

The collection is published by the company “Ixo Collections SAS” (hereinafter referred to as the "Company"), an SAS with a capital of 150,000 Euros, whose head office is located at 14 Rue du Bois Guillaume 91000 Evry-Courcouronnes, registered with the Register of Commerce and Companies of Evry under number 852 934 090.

The General Conditions of Sale apply to the collection. They are likely to be subject to modifications and updates, and the conditions applicable to the order of goods are those in force on the day of the order.

The Customer is responsible for keeping a copy of the contractual information related to their order.

The Customer declares that they have read the General Conditions of Sale. Therefore, any order or purchase of a collection implies full acceptance of the General Conditions of Sale.

2 Subscription

2.1 Conditions of the order

To place an order, the Customer must be over 18, be able to enter an agreement.

The resale of Ixo Collections products is not authorized without written and contractual agreement with the company Ixo Collections SAS. Reconditioning of goods for resale under another brand is strictly forbidden.

Photographs and texts illustrating the Products do not enter into the contractual field.

2.2 Refusal or cancellation of an order by the Company

The Company reserves the right to refuse or cancel any order likely to present anomalies such as, for example, quantities not consistent with the normal needs of a person, whether a single order or several orders placed successively for the same customer, at the same delivery and / or billing address, or if a dispute over a previous order, in particular with regard to payment, opposes the customer who placed the order and the Company.

Offer valid while stocks last. The Company reserves the right to discontinue the collection at any time in the event of insufficient sales. In this case, the customer may request reimbursement of issues previously purchased, subject to the return of the goods in perfect condition. To do this, the Customer will send the Company a refund request, due to the collection stopping, to Ixo Collections customer service (at sav@ixo-collections.fr) who will inform the Customer on return procedure and reimbursement conditions.

In the event of stock shortage, gifts provided for in the offer will be replaced by gifts of a similar nature and value.

2.3 Payment of goods ordered

When ordering a subscription, the Customer selects a payment method from those available on the site. When ordering, the customer agrees that the chosen means of payment (Visa, Mastercard, etc.) be used by Ixo Collections for the payment of future monthly shipments of the collection. In the event of termination of the subscription, the monthly payments by direct debit, via the payment method specified when ordering, will be stopped.

2.4 Direct debit on CB

All informations concerning your credit card is highly secured by SSL (Secure Socket Layers) encryption. They never circulate in clear on the Internet. Your bank details are therefore perfectly secure. Your withdrawals are made automatically each month, one day before the dispatch date of your package, on the anniversary date of your subscription, date mentioned into the subscription confirmation.

3 Price of goods

The prices invoiced are those in force on the date of the order. Any change in the applicable VAT rate during the subscription may be reflected in the prices of the products.

The company reserves the right to modify the prices of the collections. In the event of payment by direct debit, the customer will be informed of the price increase in the issue preceding the increase. If the customer objects to the modification of the amount debited from his account, his subscription will be canceled, otherwise it will be automatically renewed.

4 Delivery

Delivery deadlines for subscriber products are given on the website. 

5 Right of withdrawal, return of goods and termination of subscription

5.1 Withdrawal period

In application of articles L221-18, and in accordance with the Consumer Code, the Customer has a withdrawal period of 14 (fourteen) days from receipt of the first package, within which to exercise right of withdrawal: the Customer does not have to justify reasons or pay any penalties. All parts of the package must be returned at the Customer's expense, and in perfect condition, within a maximum of 14 days following communication of the decision to withdraw, in order to allow the re-sale of goods by the Company.

Procedure for withdrawal

5.2 Return of goods

When the product is faulty, or the delivery does not correspond to the order, return of goods will be at the expense of the Company. The product will be returned in its entirety, that is to say with all parts of the package received, and in the original packaging or, failing that, in a packaging offering equivalent protection of the returned goods, in perfect condition to allow re-sale of goods by the Company.

Procedure for return of goods

Products returned used, incomplete or damaged by the customer will not be refunded.

5.3 Termination of subscription

The Customer, if free from a commitment contracted when ordering, may interrupt the subscription at any time. To do this, the Customer must contact Customer Service (see the contact details given in the fascicles, or by connecting to the website) and follow the unsubscribe procedure.

Termination will be taken into account from the first day following receipt of the request.

The Customer must, however, pay for any goods already sent on the date of termination, and which may still be unpaid.

Termination procedure

6  Retention of title

The Company retains ownership of delivered goods until full payment has been received, that is to say until the payment credit is seen in its bank account. In the event of non-payment or partial payment, the Company may demand the return of goods, the return costs to be borne by the Customer.

7  Guarantee

Pursuant to articles L217-4 et seq. of the Consumer Code, in cases where, upon delivery, the Customer witnesses non-conformity of the goods with the order, the Customer then has a period of two years from receipt of goods, to return them at the expense of the Company, before obtaining goods in accordance with the order. If it is impossible to replace the goods, reimbursement of payment will be implemented.

For this, the Customer must contact the Company via the website or Customer Service and follow the product return procedure.

Pursuant to articles 1641 et seq. of the Civil Code, in the event that the goods are found to be faulty, the Customer may, within two years of discovering the defect, return the goods to the Company, by contacting the Company via the website (or Customer Service) and by following the return procedure. The Customer will obtain a refund of the price of the goods returned, or a price reduction if goods are kept, or an exchange, within the limits of available stock. It is, nevertheless, specified that in accordance with article 1642 of the Civil Code, the Company is not liable for apparent defects that the Customer may have noticed himself.

The Company cannot be held responsible in any way, for any harmful consequences that the hidden defect (s) affecting the product(s) could have caused.

8 Industrial and Intellectual Property

The intellectual and industrial property rights of artworks, brands, logos, and any other property liable to protection in the goods, belong exclusively to the Company (or to third parties that authorize it), who has exclusive practice of user rights, in any form and, in particular, the rights of reproduction, copy, distribution, transformation, marketing and public communication. Unauthorized reproduction, distribution, marketing or transformation of artworks, brands, logos, etc. constitutes an infringement of the intellectual and industrial property rights of the Company, or the holder thereof, and may give rise to the exercise of legal or extrajudicial actions in the exercise of their rights.

By accepting the General Conditions of Sale, the Customer agrees to respect the industrial and intellectual property rights of which the Company and third parties are the owners.

9 Personal data

Attaching particular importance to the protection of any Personal Data (hereinafter the "Data") entrusted by Customers, the Company undertakes to respect the privacy of the latter.

The Company complies with the requirements of the laws in force relative to respect for privacy, in particular Law No. 78-17 of January 6, 1978 pertaining to IT, databases and civil liberties, and to the General Regulations on Data Protection,  No. 2016/679, which came into effect on May 25, 2018.

The Customer is invited to read the Personal data protection policy on the Company's website: www-ixocollections.com.

The Customer has the following rights:

-       He/she can oppose the processing of personal data for legitimate reasons

-       He/she has right of access to his/her personal data 

-       He/she may correct, update and/or delete his/her personal data 

-       He/she may request the portability of his/her personal data

-       He/she may request a limitation of the processing of his/her personal data

-    He/she may communicate instructions relating to the conservation, erasure and communication of personal data after death (post-mortem instructions)

10 Jurisdiction and applicable law

The General Conditions of Sale are subject to French law.

In the event of difficulties in the application of this agreement, the Customer, before taking legal action, may seek an amicable solution, in particular with the help of a professional association in the field, a consumer association or any other counsel of their choice.

Complaints or disputes will always be received with attentive benevolence, good faith is always presumed in those who take the trouble to explain their situation. In the event of a dispute, the Customer will first contact the company to obtain an amicable solution.

In the absence of an amicable agreement between the Parties, the dispute will be submitted to French courts, unless otherwise stipulated by law.