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Publishing firm
Ixo Collections SAS
14, rue du Bois Guillaume,
91000 – ÉVRY-COURCOURONNES.
852 934 090 RCS ÉVRY
Contact: contact@ixo-collections.fr
Customer services: sav@ixo-collections.fr
Copyright: IXO Collections SAS
President and shareholder: Premium and Collectibles Trading Ltd
Director of publication: G.Duserre
Marketing and editorials: GRB conseils
Design and art department: Laura Borée
Iconography: Archives & Collections
Not suitable for children under 14 years of age. Contains small parts and accessories which could be swallowed. Keep this information for further use.
1 Scope of application
The collection is published by the company Ixo Collections SAS (hereinafter referred to as the “Company”), a simplified joint-stock company (SAS) with a share capital of €150,000, whose registered office is located at 14 Rue du Bois Guillaume, 91000 Evry-Courcouronnes, and registered with the Evry Trade and Companies Register under number 852 934 090.
These general terms and conditions of sale apply to the collection. They are subject to modifications and updates; the conditions applicable to a product order are those in effect on the date of the order.
The Client is responsible for keeping a copy of the contractual information related to their order.
The Client declares that they have read these general terms and conditions of sale. Any order or purchase of a collection implies full and complete acceptance of these general terms and conditions of sale.
2 Subscription
2.1 Order Conditions
To place an order, the Client must be of legal age, capable of entering into a contract, and reside in France.
The resale of Ixo Collections products is not authorized unless there is a written and contractual agreement with Ixo Collections SAS. Repackaging of products for resale under another brand is also not permitted.
The photographs and texts illustrating the Products are not contractually binding.
2.2 Refusal to Fulfill an Order by the Company
The Company reserves the right to refuse or cancel any order that may present anomalies such as, for example, quantities inconsistent with the normal needs of an individual, whether it concerns a single order or multiple successive orders placed by the same client at the same delivery and/or billing address. The Company may also refuse an order in the event of an unresolved dispute regarding a previous order, particularly concerning payment.
The offer is valid while stocks last. The Company reserves the right to discontinue the collection at any time in case of insufficient sales. In such cases, the client may request a refund for previously purchased issues, provided they return the merchandise in perfect condition. To do so, the client must send a refund request due to the termination of the collection to Ixo Collections customer service (at sav@ixocollections.fr), which will inform them of the return and refund procedure.
In the event of a stock shortage, the gifts included in the offer will be replaced with gifts of similar nature and value.
2.3 Order Payment
When subscribing, the client selects the payment method they wish to use from those available on the website. By placing an order, the client consents to the chosen payment method (Visa card, Mastercard) being used by Ixo Collections for the payment of future monthly shipments of the collection. In the event of subscription cancellation, monthly payments by direct debit using the payment method provided at the time of the order will be stopped.
2.4 Direct debit on CB
All information concerning your credit card is highly secured through SSL (Secure Socket Layers) encryption. This information never circulates in clear text over the Internet. Your banking data is therefore perfectly secure. Your payments are processed automatically each month, one day before the shipping date of your parcel, on the anniversary date of your subscription, as indicated in the subscription confirmation.
3 Price of goods
The prices charged are those in effect on the date of the order. Any change in the applicable VAT rate during the subscription period may be reflected in the product prices.
The Company reserves the right to modify the prices of the collections. In the case of payment by automatic debit, the Client will be informed of the price increase in the issue preceding the increase. If the Client objects to the modification of the amount debited from their account, their subscription will be canceled; otherwise, it will be automatically renewed.
4 Delivery
Delivery deadlines for subscriber products are given on the website.
5 Right of withdrawal, return of goods and termination of subscription
5.1 Withdrawal period
In accordance with Articles L221-18 and following of the French Consumer Code, the Client has a withdrawal period of 14 (fourteen) days from the receipt of the first parcel to exercise their right of withdrawal. The Client is not required to provide any reason or pay any penalties. All items in the parcel must be returned at the Client’s expense and in perfect condition within a maximum period of 14 days following the notification of their withdrawal decision to allow the Company to resell the products.
Please contact our customer service to submit your withdrawal request.
5.2 Return of goods
If the product is defective or if the delivery does not match the order, the return will be at the Company’s expense. The Client must provide the Company with a photograph of the defective product in its original packaging and before opening as proof.
If an exchange is not desired, the product must be returned in its entirety, meaning with all components of the received package, in its original packaging or, if unavailable, in packaging that provides equivalent protection during the return. The product must be in perfect condition to allow the Company to resell it.
Products returned used, incomplete or damaged by the customer will not be refunded.
5.3 Termination of subscription
If the Client is not bound by a contractual commitment made at the time of the order, they may cancel their subscription at any time. To do so, they must contact Customer Service using the contact details provided in the brochures or log into the Website and follow the cancellation procedure.
The cancellation will take effect from the first day following the receipt of the request.
However, the Client must pay for any products already shipped by the cancellation date that may remain unpaid.
6 Retention of title
The Company retains ownership of the delivered products until full payment has been received, meaning until the payment credit is visible in its bank account. In the event of non-payment or partial payment, the Company may require the return of the products, with return costs to be borne by the Client.
7 Guarantee
In accordance with Articles L217-4 and following of the French Consumer Code, if the Client finds that the product delivered does not conform to the order, they have a period of two years from the receipt of the product to return it at the Company’s expense and obtain a product that conforms to their order. If it is not possible to replace the product, a refund will be issued.
To proceed, the Client must contact the Company via the Website or Customer Service and follow the product return procedure.
In accordance with Articles 1641 and following of the French Civil Code, if the product proves to be defective in use, the Client may return it within two years from the discovery of the defect by contacting the Company via the Website or Customer Service and following the return procedure. The Client will be entitled to a refund of the product price if they return it, a price reduction if they choose to keep the item, or an exchange, subject to stock availability. However, in accordance with Article 1642 of the Civil Code, the Company is not liable for apparent defects that the buyer could have detected themselves.
The Company cannot, under any circumstances, be held responsible for any harmful consequences resulting from hidden defects affecting the product(s).
8 Industrial and Intellectual Property
The intellectual and industrial property rights over the works, trademarks, logos, and any other protectable assets contained in the products belong exclusively to the Company (or to third parties who authorize it). The Company holds the exclusive right to exploit these elements in any form, including but not limited to reproduction, copying, distribution, transformation, commercialization, and public communication.
Any unauthorized reproduction, distribution, commercialization, or transformation of these works, trademarks, logos, etc., constitutes an infringement of the intellectual and industrial property rights of the Company or the respective rights holders and may lead to legal or extrajudicial actions to enforce these rights.
By accepting these General Terms and Conditions of Sale, the Client agrees to respect the intellectual and industrial property rights held by the Company and third parties.
9 Personal data
The Company places great importance on the protection of personal data (hereinafter referred to as “Data”) entrusted to it by its Clients and is committed to respecting their privacy.
The Company complies with applicable privacy laws, including Law No. 78-17 of January 6, 1978, relating to information technology, data files, and civil liberties, as amended, and the General Data Protection Regulation (GDPR) No. 2016/679, which came into effect on May 25, 2018.
The Client is invited to review the Company’s Personal Data Protection Policy available on the Company’s website at www.ixocollections.com.
The Client has the following rights:
• The right to object to the processing of their personal data for legitimate reasons.
• The right to access their personal data.
• The right to rectify, update, and/or delete their personal data.
• The right to request the portability of their data.
• The right to request the restriction of processing of their data.
• The right to provide instructions regarding the retention, deletion, and communication of their personal data after their death (post-mortem directive).
10 Jurisdiction and applicable law
These general terms and conditions of sale are governed by French law.
In the event of difficulties in the application of this contract, the Client has the option, before taking any legal action, to seek an amicable solution, notably with the assistance of a professional association in the sector, a consumer association, or any advisor of their choice.
Claims or disputes will always be received with careful attention, with good faith always presumed on the part of the person taking the time to explain their situation. In the event of a dispute, the Client shall first contact the Company to seek an amicable resolution.
If no amicable agreement is reached between the Parties, the dispute shall be submitted to the French courts, except where otherwise provided by law.
